Terms of Service

These Terms of Service ("Terms") are a binding agreement between you and (1) Harmony Wellness Clinic, LLC ("Harmony," "we," "us," or "our"), an Oklahoma limited liability company, and (2) the independent medical group that provides your care through the Platform (the "Medical Group"), solely for the clinical sections that apply to it. These Terms govern your use of harmonywellnessclinic.com, the Harmony mobile app, the patient portal, and any related services (together, the "Platform").

PLEASE READ SECTION 20 CAREFULLY. IT REQUIRES YOU TO RESOLVE MOST DISPUTES THROUGH INDIVIDUAL BINDING ARBITRATION AND WAIVES YOUR RIGHT TO A JURY TRIAL OR TO JOIN A CLASS ACTION. You can opt out within 30 days as described in Section 20.8.

By creating an account, checking the box at checkout, or using the Platform, you agree to these Terms, our Privacy Policy, and the Medical Group's HIPAA Notice of Privacy Practices. If you do not agree, do not use the Platform.

1. Medical Emergencies

The Platform is not for emergencies. If you think you have a medical emergency, call 911 or go to the nearest emergency room. If you are in crisis or thinking about harming yourself, call or text 988. Neither Harmony nor the Medical Group provides emergency or real-time crisis care.

2. Who We Are: Harmony Does Not Practice Medicine

2.1 Harmony is a management services company. Harmony owns and operates the Platform and the Harmony Wellness brand. Under a management services agreement, Harmony provides the Medical Group with technology, scheduling, billing, payment collection, customer support, pharmacy and shipping coordination, and marketing services. Harmony is not a medical provider. It does not practice medicine, employ or control the Medical Group's providers, or give medical advice, diagnosis, or treatment.

2.2 Independent medical groups provide all medical care. All clinical services are provided by one or more independent medical groups that contract with Harmony, such as professional corporations owned by licensed physicians (each, a "Medical Group"), and by their licensed physicians, nurse practitioners, and physician assistants ("Providers"). This includes consultations, evaluations, diagnoses, lab orders, prescriptions, treatment plans, and follow-up. Which Medical Group provides your care may depend on your state or program. You can find it in your patient portal or ask for it at any time. Your provider-patient relationship is with your Medical Group and its Providers, not with Harmony.

2.3 Clinical independence. Every clinical decision rests solely with your Provider's independent professional judgment. That includes whether you are a candidate for treatment, which medication and dose, whether a visit must be live video or in person, and whether to continue, change, or stop treatment. Harmony does not influence, override, or reward any clinical decision, and no Provider is paid based on whether a prescription is written.

2.4 Pharmacies and labs. Prescriptions are filled by independent, state-licensed pharmacies, which may include 503A compounding pharmacies. Lab tests are performed by independent laboratories. These are separate businesses responsible for their own services.

2.5 Medical records. The Medical Group owns and maintains your medical records. Harmony hosts and processes them on the Medical Group's behalf as its HIPAA business associate.

2.6 Brand references. When the Platform or our marketing refers to "Harmony providers," "our providers," or "Harmony care," it means care provided by the Medical Group and its Providers through the Platform.

3. Eligibility

To use the Platform, you must: (a) be at least 18 years old; (b) be physically located in the United States at the time of every visit; (c) give complete, accurate, and current information; and (d) use the Platform only for yourself. Services are not available to minors. We may verify your identity and location.

Availability by state. Our affiliated Medical Groups serve patients in all 50 states. However, not every treatment is available in, or can be shipped to, every state. State laws on telehealth, prescribing, and compounded medications vary, and so do pharmacy licenses. We will tell you before checkout if a treatment isn't available where you live. Availability may change as state rules change.

4. Telehealth Informed Consent

By using the Platform's clinical services, you consent to receive care from the Medical Group through telehealth and acknowledge the following:

• What telehealth is. Telehealth uses secure video, phone, messaging, and asynchronous ("store-and-forward") questionnaires, photos, and lab results instead of an in-person visit. No physical exam takes place unless your Provider refers you for one.

• Benefits. Telehealth can improve access and convenience and reduce travel time.

• Risks and limits. Information you send may be incomplete or may not be enough for your Provider to make an appropriate decision. That can lead to a delayed diagnosis, a misdiagnosis, or treatment that doesn't work. Technology can fail, and despite reasonable safeguards, electronic communications carry a risk of unauthorized access.

• Not right for everyone. Your Provider may decide telehealth isn't appropriate for you and refer you to in-person care. Some states require a live video or phone visit before certain prescriptions.

• Your responsibilities. Answer every question truthfully and completely. Tell your Provider about all medical conditions, medications, supplements, and allergies, and about any pregnancy or plans to become pregnant. Report side effects promptly. Keep your primary care physician informed. You may ask the Medical Group to share your records with your other healthcare providers.

• Voluntary. You may withdraw this consent at any time by contacting support@harmonywellnessclinic.com. Withdrawal applies going forward and does not affect care already provided.

5. Prescriptions and Medications

5.1 No guarantee of a prescription. A prescription is issued only if your Provider decides, in their sole professional judgment, that it is medically appropriate. Paying for a consultation or plan does not guarantee a prescription, a particular medication, or a particular dose.

5.2 Compounded medications. Some treatments may be compounded medications prepared by a licensed compounding pharmacy for an individual patient under a prescription. Compounded medications are not FDA-approved. The FDA does not review them for safety, effectiveness, or quality before they are sold. They are not the same as brand-name drugs and are not generic versions of them. Your Provider will prescribe a compounded medication only when they determine it is appropriate for you. Availability may change because of FDA actions, drug shortage status, or pharmacy supply.

5.3 Brand-name medications. If your Provider prescribes a brand-name medication, you may buy it from a pharmacy of your choice, and its price is set by that pharmacy or manufacturer.

5.4 Controlled substances and labs. Some treatments, such as testosterone, are controlled substances or require baseline and follow-up lab work. They are prescribed only as federal and state law allows, which may include required lab work, live visits, or in-person evaluation. Your Provider may pause or stop treatment if required labs or check-ins are not completed.

5.5 Safe use. Use medications only as prescribed. Do not share them. Store them as directed. Tell your Provider right away about any side effects. Read the pharmacy's patient information that comes with every shipment.

5.6 Results vary. Results differ from person to person and depend on your health, your adherence, diet, activity, and other factors. Neither Harmony nor the Medical Group guarantees any result, including any amount of weight loss.

6. Lab Services

If your Provider orders labs, you may need to visit a third-party lab or use an at-home kit. Lab fees may be included in your plan or charged separately, as shown at checkout. Your Provider will review results. Contact your Provider with questions, or seek urgent care if you have concerning symptoms.

7. Your Account

You are responsible for keeping your login credentials confidential and for all activity in your account. Tell us right away at support@harmonywellnessclinic.com if you suspect unauthorized access. We may suspend or close accounts that contain false information, show signs of fraud, or violate these Terms.

8. Fees, Payment, and Billing

8.1 Cash pay; no insurance. Our services are self-pay. Neither Harmony nor the Medical Group bills Medicare, Medicaid, TRICARE, or commercial insurance, and you agree not to submit claims for these services to any government health program. You may be able to use an HSA or FSA card. Ask your plan administrator whether a service qualifies.

8.2 Harmony collects payment for everyone. Harmony bills and collects all fees shown at checkout. Fees may include the Medical Group's professional fee, pharmacy and medication costs, lab fees, shipping, and Harmony's technology and administrative fees. Harmony collects the clinical and pharmacy portions as a limited payment-collection agent for the Medical Group and the dispensing pharmacy and remits them. Paying Harmony satisfies your payment obligation to those parties for that portion.

8.3 Good Faith Estimate. Because you are paying without insurance, you have the right under federal law to receive a Good Faith Estimate of the expected charges for scheduled medical services. Ask for one at support@harmonywellnessclinic.com, or visit www.cms.gov/nosurprises.

8.4 Payment authorization. You authorize Harmony and its payment processors to charge your payment method for all fees you agree to, including recurring charges under Section 9. If a charge fails, we may retry it and may pause shipments until payment succeeds.

8.5 Price changes. We will give you at least 30 days' notice before a price change takes effect on an active plan. You can cancel before the new price applies.

9. Plans, Automatic Renewal, and Cancellation

9.1 Plans. We offer plans billed monthly or every three months, as shown at checkout. No membership is required unless a specific program says otherwise. Checkout shows the price, billing frequency, what's included, and when the first charge happens.

9.2 AUTOMATIC RENEWAL. YOUR PLAN RENEWS AUTOMATICALLY AT THE END OF EACH BILLING PERIOD, AND WE WILL CHARGE THE THEN-CURRENT PLAN PRICE TO YOUR PAYMENT METHOD UNTIL YOU CANCEL. Your plan continues even if you don't complete a check-in or request a refill, so cancel if you no longer want it. Before a three-month plan renews, we will email you a reminder.

9.3 How to cancel. You can cancel anytime: (a) online in your patient portal; (b) through the cancellation link in any billing email; or (c) by emailing support@harmonywellnessclinic.com. To avoid your next charge, you must cancel at least 48 hours before your plan's scheduled processing (renewal) date. If you cancel within 48 hours of that date, the upcoming charge may still process, and your cancellation takes effect for the following billing period. We may show you one retention offer, but you can always finish cancelling. We will confirm your cancellation by email.

9.4 Refunds. You can cancel an order for a full refund any time before it is sent to the pharmacy for processing. That usually happens within about 1 business day after your Provider approves your prescription. To cancel, email support@harmonywellnessclinic.com or call or text (918) 779-0642 as soon as possible. If your Provider decides you are not a candidate for treatment, nothing is sent to the pharmacy, and you will be refunded for that order. Once an order has been sent to the pharmacy, all fees for that order, including medications, are final and non-refundable, even if the medication is unused or unopened. The only exceptions are lost or damaged shipments covered by Section 10.5 and refunds required by law. Approved refunds go back to your original payment method.

9.5 Changes by the Provider. If your Provider changes, pauses, or stops your treatment, we will adjust or cancel your plan to match and refund any prepaid amount for medication that was not dispensed.

10. Shipping

10.1 Processing and delivery. After your Provider approves your prescription, the pharmacy usually takes 3–7 business days to prepare and ship your order. Processing can take longer during periods of high demand. Orders ship by expedited carrier, such as FedEx or UPS. You'll get a tracking number by text and email. Most orders are delivered within about 48 hours of shipping. Shipping charges, if any, are shown at checkout. If your order is delayed beyond these estimates, contact us.

10.2 Where we ship. We ship only to addresses in states where your treatment is available (see Section 3). We cannot ship to P.O. boxes. Make sure your shipping address is correct. We are not responsible for orders sent to an address you entered incorrectly.

10.3 No returns. Prescription medications cannot be returned or exchanged once an order has been sent to the pharmacy. This includes all compounded products. Pharmacies cannot legally restock or resell dispensed medications.

10.4 Delivery confirmation. Every order ships with tracking, and the carrier confirms delivery, often with a photo. Risk of loss passes to you on delivery.

10.5 Lost, stolen, or damaged packages. If a package is lost, stolen, or arrives damaged, report it to the carrier and email us at support@harmonywellnessclinic.com within 7 days of the carrier's delivery date. Include photos of any damage. If we determine a replacement is appropriate, we will ship one at no additional cost. We cannot replace packages reported more than 7 days after delivery.

10.6 Heat exposure. It is normal for a package to arrive warm or with melted ice packs, and that alone does not mean the medication is damaged. Heat stability testing by Strive Pharmacy, one of our partner pharmacies, shows that the medications it compounds remain safe and effective after 7 days at 104°F (40°C). A package delivered within 48 hours of shipping is considered safe and effective even if it arrives warm, and it is not eligible for replacement because of temperature alone. Refrigerate your medication when it arrives if the label says to. If your package was in transit longer than expected, contact us before using it.

10.7 Beyond-use dates. Compounded medications carry a beyond-use date (BUD) printed on the label. Pharmacies compound in batches, so the time left before the BUD when your order arrives will vary. If your medication arrives with less time remaining than your prescription needs, contact us right away.

11. Patient Responsibilities and Conduct

You agree not to: give false or misleading health information; impersonate anyone; use the Platform to get medication for someone else; resell or share medication; harass Providers or staff; reverse-engineer, scrape, or disrupt the Platform; or use it for any unlawful purpose. We or the Medical Group may end services for violations. If that happens, the Medical Group will help you transition care as required by applicable professional standards.

12. Communications Consent

12.1 Transactional and care messages. By creating an account, you agree that Harmony (on behalf of the Medical Group) and the Medical Group may contact you by email, SMS/text, phone, push notification, and portal message about your account, orders, payments, shipments, appointments, refills, lab results, and care. Message frequency varies. Message and data rates may apply. These messages are needed to provide the service.

12.2 Unencrypted messages. Email and SMS are not always encrypted. If you give us your email address or mobile number, you consent to receiving health-related information through those channels, such as appointment and refill reminders. You understand there is some risk that a third party could read them. You may ask us to limit health information in those channels and use the secure portal instead.

12.3 Marketing text messages (optional). If you check the separate SMS marketing box, you agree to the following: "By checking this box, I agree to receive recurring automated marketing and promotional text messages from Harmony Wellness at the mobile number provided, including messages sent using an automated system. Consent is not a condition of any purchase. Message frequency varies. Msg & data rates may apply. Reply STOP to opt out and HELP for help. See our Terms and Privacy Policy." We send marketing texts only during reasonable hours in your time zone. Opting out of marketing texts does not stop transactional or care messages.

12.4 Marketing emails. We may send you emails about Harmony services, new programs, education, and promotions. Every marketing email has an unsubscribe link. Unsubscribing does not stop account or care emails.

12.5 HIPAA marketing authorization (optional). Some marketing that uses your health information requires your written authorization under HIPAA. If you check the separate authorization box, you agree to this: "I authorize the medical group(s) providing my care through Harmony Wellness to disclose to Harmony Wellness Clinic, LLC, and authorize Harmony to use, my name, contact information, and the fact and type of services I receive (for example, which treatment program I'm in), to send me personalized marketing about health and wellness products and services, including products offered by third parties. Harmony may receive payment from third parties for some of these communications. I can revoke this authorization in writing at any time at support@harmonywellnessclinic.com, except for actions already taken. My care, payment, and eligibility do not depend on signing. Information disclosed under this authorization may no longer be protected by HIPAA. This authorization expires 24 months after I sign it."

12.6 Revoking consent. You can revoke any communications consent by replying STOP to texts, using the unsubscribe link, updating your portal preferences, or emailing support@harmonywellnessclinic.com. We will honor your request within the time the law requires.

12.7 Calls and recordings. Calls with support may be recorded for quality and training, and we will tell you at the start of the call. Telehealth visits are not recorded unless you are told and consent.

13. Testimonials, Reviews, and Promotions

Testimonials and before-and-after content reflect individual experiences, not typical results. If a person received compensation or a discount, we disclose it. Promotions, discount codes, and referral rewards are subject to their stated terms. They never depend on a prescription and are not offered to induce any clinical decision. They are not available where prohibited.

14. Privacy

Harmony's Privacy Policy explains how we handle website, account, and marketing information. The Medical Group's HIPAA Notice of Privacy Practices explains how your protected health information is used and disclosed, including by Harmony as the Medical Group's business associate.

15. Intellectual Property

The Platform and all of its content, software, trademarks (including "Harmony Wellness"), and design belong to Harmony or its licensors. We grant you a limited, personal, non-transferable, revocable license to use the Platform for its intended purpose. If you send us feedback, we may use it without any obligation to you.

16. Third-Party Services

The Platform may link to or integrate with third parties, such as pharmacies, labs, payment processors, and shipping carriers. Their own terms and privacy policies govern their services, and we are not responsible for them.

17. Disclaimers

EXCEPT AS EXPRESSLY STATED IN THESE TERMS, THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE FULLEST EXTENT ALLOWED BY LAW, HARMONY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. Harmony does not warrant that the Platform will be uninterrupted or error-free. Educational content on the Platform is general information, not medical advice. Nothing in this Section limits the Medical Group's professional duties to you under applicable law.

18. Limitation of Liability

TO THE FULLEST EXTENT ALLOWED BY LAW, HARMONY AND ITS OWNERS, OFFICERS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS OR DATA, ARISING FROM YOUR USE OF THE PLATFORM. HARMONY'S TOTAL LIABILITY FOR ANY CLAIM WILL NOT EXCEED THE GREATER OF THE AMOUNTS YOU PAID HARMONY IN THE 12 MONTHS BEFORE THE CLAIM OR $100. Harmony is not responsible for the professional judgment of any Provider. This Section does not limit liability for gross negligence, willful misconduct, fraud, or anything that cannot be limited by law. It does not limit the Medical Group's liability for professional negligence where the law prohibits that limitation.

19. Indemnification

You agree to indemnify and hold harmless Harmony and the Medical Group from claims and expenses (including reasonable attorneys' fees) arising from false information you provide, your misuse of the Platform or any medication, or your violation of these Terms or the law.

20. Dispute Resolution; Arbitration; Class Action Waiver

20.1 Informal resolution first. Before starting arbitration or a lawsuit, you agree to send a written notice describing your claim to 12028 S Norwood Ave, Suite 400, Tulsa, OK 74137, or support@harmonywellnessclinic.com. Both sides will try in good faith to resolve it within 60 days.

20.2 Agreement to arbitrate. Except as stated in Sections 20.6 and 20.7, any dispute between you and Harmony (or its affiliates, owners, or employees) arising from these Terms or the Platform will be resolved by individual binding arbitration. The American Arbitration Association (AAA) will administer it under its Consumer Arbitration Rules. The Federal Arbitration Act governs this Section.

20.3 Process and fees. Arbitration will take place by video or phone, or in person in Tulsa County, Oklahoma, or the county where you live, whichever you choose. For non-frivolous claims, Harmony will pay all AAA filing, administrative, and arbitrator fees beyond what you would pay to file in court.

20.4 Class action and jury waiver. YOU AND HARMONY EACH WAIVE THE RIGHT TO A JURY TRIAL AND TO BRING OR PARTICIPATE IN ANY CLASS, COLLECTIVE, OR REPRESENTATIVE ACTION. Claims may be brought only on an individual basis.

20.5 Mass filings. If 25 or more similar arbitration demands are filed by or with the help of the same law firm or coordinated group, they will be administered in batches under the AAA's mass arbitration procedures.

20.6 Exceptions. Either party may bring an individual claim in small claims court, or seek an injunction in court to protect intellectual property or stop unauthorized access to the Platform.

20.7 Medical Group claims. Claims against the Medical Group or its Providers about professional care are subject to arbitration under this Section only to the extent the law of the state where you received care permits pre-dispute arbitration of those claims. Otherwise they will be resolved in the courts of that state.

20.8 Your right to opt out. You may opt out of this arbitration agreement within 30 days of first accepting these Terms. To do so, email support@harmonywellnessclinic.com with the subject "Arbitration Opt-Out," or mail Harmony Wellness Clinic, LLC, Attn: Arbitration Opt-Out, 12028 S Norwood Ave, Suite 400, Tulsa, OK 74137, and include your name, email, and phone number. Opting out does not affect any other part of these Terms.

20.9 Severability. If the class action waiver is found unenforceable for any claim, that claim will proceed in court and not in arbitration.

21. Governing Law and Venue

These Terms are governed by the laws of the State of Oklahoma, without regard to conflict-of-law rules, except that the laws governing the practice of medicine in the state where you receive care apply to clinical services. Any court action allowed under these Terms will be brought in the state or federal courts located in Tulsa County, Oklahoma, except as provided in Section 20.7.

22. Termination

You may stop using the Platform and close your account at any time. Harmony may suspend or end your access for violations of these Terms, suspected fraud, or legal or safety reasons. Sections that by their nature should survive termination will survive, including payment obligations, disclaimers, limitation of liability, and dispute resolution. Medical records are kept by the Medical Group as the law requires.

23. Changes to These Terms

We may update these Terms from time to time. We will post the updated Terms with a new effective date and, for material changes, notify you by email or in the portal at least 15 days before they take effect. Changes do not apply to disputes already pending. If you keep using the Platform after the effective date, you accept the updated Terms.

24. General

These Terms, together with the Privacy Policy, the HIPAA Notice, and any program-specific terms shown at checkout, are the entire agreement between you and us. If any provision is unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms. Harmony may assign them to a successor. Nothing in these Terms creates an agency, partnership, or employment relationship between Harmony and the Medical Group or between either of them and you. Delays caused by events beyond our reasonable control (including pharmacy shortages, recalls, carrier failures, and government action) are excused.

25. Contact Us

Harmony Wellness Clinic, LLC (management services) 12028 S Norwood Ave, Suite 400, Tulsa, OK 74137 support@harmonywellnessclinic.com · (918) 779-0642